Terms of Service

Last updated: September 30, 2026

These terms apply to purchases from the VÕILILLE online store, operated by Eloria Botanics.

Products

Our handmade pieces may vary slightly in color, shape, texture, or finish. These small differences are part of their character. Photographs are intended to represent each product accurately, although screen settings can affect color. Read the product description and care instructions before ordering.

Orders and payment

Please provide accurate contact, billing, and delivery information. Prices and available payment methods are shown on the website. Shipping charges and applicable taxes are shown at checkout. If an item is unavailable or an obvious pricing error affects an order, we will contact you and arrange a correction or refund as appropriate.

Delivery and returns

Our Shipping & Delivery and Returns & Refunds pages explain the related processes.

Safe use

Use products only for their intended purpose and follow the information supplied with them. Check soap ingredients before use if you have sensitivities. Stop using a product if irritation occurs. Follow candle safety instructions. Do not assume a ceramic piece is food-safe, dishwasher-safe, or microwave-safe unless its description explicitly says so.

Website content

Our photographs, designs, branding, and website content may not be copied or used commercially without permission. Please use the website lawfully and do not interfere with its operation.

Privacy and updates

See our Privacy Policy for information about personal data. We may update these terms; the version shown when you place your order applies to that order. Nothing in these terms excludes rights that cannot legally be excluded.