Returns & Refunds

We want you to feel good about your order. Please contact us before sending anything back.

Return window

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. For hygiene reasons, soaps must be unopened and unused. Candles must be unlit, and ceramics must be unused and undamaged.

How to request a return

Email hello@voilille.com with your order number and the items you would like to return. We will provide return instructions and the correct return address. Please do not send a return without contacting us first.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refunded unless the return is due to an error or a defective item. Use a trackable service and package fragile items carefully.

Damaged or incorrect items

Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos of the item and packaging. We will work with you on an appropriate replacement or refund.

Refunds and exchanges

After receiving and inspecting an approved return, we will email you about the refund. Approved refunds are issued to the original payment method; processing time depends on your payment provider. For an exchange, contact us to confirm availability before returning the item.

Exceptions

Personalized or made-to-order items and gift cards cannot be returned for a change of mind. This does not affect any rights you may have for defective or incorrectly supplied goods.