Privacy Policy

Last updated: September 30, 2026

This policy explains how Eloria Botanics, operating the VÕILILLE store, handles personal information when you visit our website, place an order, or contact us.

Information we collect

We collect the information you provide, such as your name, email address, delivery and billing addresses, order details, and messages. Our storefront and service providers may also collect technical information, including device, browser, IP address, and website activity through cookies and similar technologies. Payment information is processed through the payment providers offered at checkout.

How we use information

We use information to process payments and orders, arrange delivery, provide customer support, manage returns, maintain and improve our store, prevent fraud, and meet applicable recordkeeping obligations. If you subscribe to marketing emails, we use your email address to send those messages. You may unsubscribe using the link in an email.

Service providers

Our store is hosted by Shopify. We share information needed to operate the store with relevant providers, such as payment processors, shipping carriers, and technical service providers. We may also disclose information when required by law or to protect the security of our store. Where analytics or advertising features are enabled, their providers may receive device and activity information in accordance with the choices available to you.

Cookies and your choices

Cookies support features such as the shopping cart, checkout, and site preferences. Other cookies may support analytics or advertising where enabled. You can manage cookies through your browser and any privacy controls presented on the website. Some store features may not work if essential cookies are blocked. You can also visit Your Privacy Choices.

Retention and security

We retain information for as long as needed to provide services, maintain necessary records, and meet applicable obligations. We use reasonable safeguards, but no online service can guarantee absolute security. Shopify and other providers may process information in countries other than your own.

Your requests

Depending on where you live, you may have rights to request access, correction, deletion, or limits on certain uses of your information. Contact us to make a request. We may need to verify your identity before responding. Our store is not directed to children.